Frequently Asked Questions
Everything you need to know about shopping with Princess Polly.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while Express shipping arrives within 1-3 business days. Please note that processing times may vary during peak sale periods.
What is your return policy?
We offer a 30-day return window for most items. Products must be in original condition with tags attached. Please note that final sale items and certain hygiene products are non-returnable.
Do you offer Buy Now, Pay Later options?
Yes, we support several flexible payment methods including Afterpay, Klarna, and Zip Pay, allowing you to split your purchase into interest-free installments.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
How do I know what size to choose?
Each product page includes a detailed size guide. We also provide 'True to Size' indicators and model measurements to help you find your perfect fit.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. This means we are usually unable to make changes or cancellations once the order is confirmed.